Frequently Asked Questions

Everything you need to know about your Urban Monkey experience.

How long does shipping take?

Standard domestic orders are processed within 24-48 hours and typically arrive within 3-5 business days. International shipping times vary by location.

What is your return policy?

We offer a 7-day hassle-free return and exchange policy for all unworn items in their original packaging with tags intact.

How do I track my order?

Once your order ships, you will receive a confirmation email and SMS containing a tracking link to monitor your package in real-time.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and Cash on Delivery (COD) for eligible pin codes.

How do I find my correct size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart for the perfect fit.

Are your products sustainable?

We are committed to conscious fashion. Many of our collections use organic cotton and recycled materials to minimize our environmental footprint.